Service to Members | Member Education | Involvement/Governance
Commitment to the Credit Union Movement and other Cooperative Activities
Public Service / Corporate Citizenship

Nashville Firemen's Credit Union's
Statement of Commitment to Members

As a member-owned, not-for-profit financial cooperative, Nashville Firemen’s Credit Union is committed to our members. We will uphold our fundamental responsibility to actively serve people within our field of membership, and as appropriate, the communities they live in. We will treat all members with respect and dignity and we will offer honest, fair deals to all members at all times. We will deliver a range of low cost products and services to the diverse economic and social make-up of our members and potential members. We will look for better ways to reach out to the underserved in our field of membership. And we will continually, in all facets of operations, demonstrate the value of membership in Nashville Firemen’s Credit Union.

We will monitor and communicate our service to members in a meaningful way so that members, potential members, legislators, regulators, and the community at large will understand and appreciate the unique role that member-owned financial cooperatives play in their lives. Throughout Nashville Firemen’s Credit Union's strategic plan, we will put forth every effort to enable our members to become financially self-sufficient and successful. We will place high importance on consumer education and the teaching of financial thrift.

This Statement of Commitment to Members is consistent with our credit union principles of "Not For Profit, Not For Charity, But For Service" and our philosophy of "People Helping People". This statement represents good business practices that ensure the financial strength of our credit union on behalf of our members.

Section 1: Service to Members

Nashville Firemen’s Credit Union strives to offer services designed to improve the economic and social well being of all members from all socio-economic backgrounds, including our low- and moderate-income members, and return financial value to all those who participate in our member-owned financial cooperative.

Current Services that Help Improve the Economic and Social Well Being of Members:

• Savings Accounts (including children and youth accounts)
• Christmas Club Accounts
• Vacation and Special Savings Accounts
• Checking Accounts (Regular & Student)
• Money Market Accounts
• Credit Life and Disability Insurance
• IRA’s (Traditional, Roth, Educational)
• Low Balance Term Share Accounts (CD)
• Loans (including low dollar personal/Helping Hand)
• Visa Credit Cards
• Shared Branching
• Surcharge-free ATMs
• Debit Cards
• Annual Member Survey
• Over Draft Protection
• Wire Transfers
• Direct Deposit
• EFT Transfers
• Payroll deduction
• Certified Checks
• Web Site
• Visa Gift Cards
• Internet Banking/Bill Pay
• Extended Auto Warranty and Auto GAP Insurance
• Notary Service

Section II: Member Education
Nashville Firemen’s Credit Union is committed to member and consumer financial education; in addition we are committed to educating members and consumers, alike, about credit union uniqueness, philosophy, and values.

Current Programs that Support Member Education and Advocacy:

1. Fire hall visits - Enables staff to talk to the membership on a more personal level and introduce new product and services. Allows member feed back as well.
2. Web site with informational links - Provides membership with promotional information, current rates and helpful links 24 hours a day.
3. Educational Newsletters - Published quarterly to discuss current issues, new services, rates and other various information.

Section III: Involvement/Governance
Nashville Firemen’s Credit Union is committed to member and consumer financial education; in addition we are committed to educating members and consumers, alike, about credit union uniqueness, philosophy, and values.

Nashville Firemen’s Credit Union will endeavor to preserve credit union democratic principles, including demographic representation and volunteer participation in credit union activities.

Current Programs that support Involvement/Governance:

1. Accessible Annual Meeting - Entire membership is invited to a free dinner. Door prizes, children activities and souvenirs are offered to entice members to attend. Elections are held for available seats on the Board of Directors.
2. Volunteer searches/flyers - Flyers are sent to fire halls to advertise the need for committee volunteers
3. Annual Member Surveys - The membership is surveyed each year for feed back about the Credit Union and what new products and services they would like to see offered.

Section IV: Commitment to the Credit Union Movement and other Cooperative Activities
Nashville Firemen’s Credit Union will work to build and strengthen our unique credit union movement by providing financial and in-kind resources to others within the credit union community, and by actively advocating the credit union difference at all levels of government and in other appropriate public forums. In addition, Nashville Firemen’s Credit Union will participate in local, state and national cooperative activities as appropriate, and will strive to build and strengthen relationships with other sectors of the national cooperative movement.

Current Activities that Support the Credit Union Movement:

1. Chapter Meeting participation - The Credit Union plays an active role in the Middle Tennessee Chapter by attending monthly meetings.
2. Billboard campaign - The Credit Union participated with other small credit unions in a billboard campaign to promote credit unions.
3. Sharing Resources during disasters - The Credit Union and several other credit unions on the same data processor have banned together in agreement to assist one another in the event of a disaster.

Section V: Public Service / Corporate Citizenship
Through direct financial support or other in-kind contributions to worthwhile local organizations, and by participating in public service activities, Nashville Firemen’s Credit Union strives to be an active partner in our community. We recognize that practicing good Corporate Citizenship supports the Credit Union Philosophy of People Helping People; furthermore, it will help raise the overall level of social and economic well being of those in our community, help to strengthen ties within the community, and better position us to reach out and serve – as only credit unions can – those people in greatest need of affordable financial services.

What the Credit Union is currently doing in/for the community:

1. Police and Fire Explorers Club

What individual Board members are currently doing in/for the community:

1. Burn center
2. Family IT support
3. Knight’s of Columbus
4. High school sports coaching

What staff and other committee volunteers are currently doing in/for the community:

1. Special Olympics
2. UT Alumni association
3. Walk for Life
4. Local community Food Banks
5. Community coalition to assist on utility/water bills
6. Metro Planning commission/traffic and parking
7. Election Commission