Service to Members |
Member Education |
Commitment to the Credit Union Movement and other Cooperative Activities
Public Service / Corporate Citizenship
Nashville Firemen's Credit Union's
Statement of Commitment to Members
As a member-owned, not-for-profit financial cooperative, Nashville Firemenís Credit Union is
committed to our members. We will uphold our fundamental responsibility to actively serve people
within our field of membership, and as appropriate, the communities they live in. We will treat all
members with respect and dignity and we will offer honest, fair deals to all members at all times.
We will deliver a range of low cost products and services to the diverse economic and social
make-up of our members and potential members. We will look for better ways to reach out to the
underserved in our field of membership. And we will continually, in all facets of operations,
demonstrate the value of membership in Nashville Firemenís Credit Union.
We will monitor and communicate our service to members in a meaningful way so that members,
potential members, legislators, regulators, and the community at large will understand and appreciate
the unique role that member-owned financial cooperatives play in their lives.
Throughout Nashville Firemenís Credit Union's strategic plan, we will put forth every effort to enable
our members to become financially self-sufficient and successful. We will place high importance on
consumer education and the teaching of financial thrift.
This Statement of Commitment to Members is consistent with our credit union principles of "Not For
Profit, Not For Charity, But For Service" and our philosophy of "People Helping People". This
statement represents good business practices that ensure the financial strength of our credit union on behalf of our members.
Section 1: Service to Members
Nashville Firemenís Credit Union strives to offer services designed to improve the economic and
social well being of all members from all socio-economic backgrounds, including our low- and
moderate-income members, and return financial value to all those who participate in our
member-owned financial cooperative.
Current Services that Help Improve the Economic and Social Well Being of Members:
- Savings Accounts (including children and youth accounts)
- Christmas Club Accounts
- Vacation and Special Savings Accounts
- Checking Accounts (Regular & Student)
- Money Market Accounts
- Credit Life and Disability Insurance
- IRAís (Traditional, Roth, Educational)
- Low Balance Term Share Accounts (CD)
- Loans (including low dollar personal/Helping Hand)
- Visa Credit Cards
- Shared Branching
- Surcharge-free ATMs
- Debit Cards
- Annual Member Survey
- Over Draft Protection
- Wire Transfers
- Direct Deposit
- EFT Transfers
- Payroll deduction
- Certified Checks
- Web Site
- Visa Gift Cards
- Internet Banking/Bill Pay
- Extended Auto Warranty and Auto GAP Insurance
- Notary Service
Section II: Member Education
Nashville Firemenís Credit Union is committed to member and consumer financial education; in addition we are
committed to educating members and consumers, alike, about credit union uniqueness, philosophy, and values.
Current Programs that Support Member Education and Advocacy:
- Fire hall visits - Enables staff to talk to the membership on a more personal level and introduce new product and services. Allows member feed back as well.
- Web site with informational links - Provides membership with promotional information, current rates and helpful links 24 hours a day.
- Educational Newsletters - Published quarterly to discuss current issues, new services, rates and other various information.
Section III: Involvement/Governance
Nashville Firemenís Credit Union is committed to member and consumer financial education; in
addition we are committed to educating members and consumers, alike, about credit union
uniqueness, philosophy, and values.
Nashville Firemenís Credit Union will endeavor to preserve credit union democratic principles,
including demographic representation and volunteer participation in credit union activities.
Current Programs that support Involvement/Governance:
- Accessible Annual Meeting - Entire membership is invited to a free dinner. Door prizes, children activities and souvenirs are offered to entice members to attend. Elections are held for available seats on the Board of Directors.
- Volunteer searches/flyers - Flyers are sent to fire halls to advertise the need for committee volunteers
- Annual Member Surveys - The membership is surveyed each year for feed back about the Credit Union and what new products and services they would like to see offered.
Section IV: Commitment to the Credit Union Movement and other Cooperative Activities
Nashville Firemenís Credit Union will work to build and strengthen our unique credit
union movement by providing financial and in-kind resources to others within the
credit union community, and by actively advocating the credit union difference at all
levels of government and in other appropriate public forums. In addition, Nashville
Firemenís Credit Union will participate in local, state and national cooperative
activities as appropriate, and will strive to build and strengthen relationships with
other sectors of the national cooperative movement.
Current Activities that Support the Credit Union Movement:
- Chapter Meeting participation - The Credit Union plays an active role in the Middle Tennessee Chapter by attending monthly meetings.
- Billboard campaign - The Credit Union participated with other small credit unions in a billboard campaign to promote credit unions.
- Sharing Resources during disasters - The Credit Union and several other credit unions on the same data processor have banned together in agreement to assist one another in the event of a disaster.
Section V: Public Service / Corporate Citizenship
Through direct financial support or other in-kind contributions to worthwhile local
organizations, and by participating in public service activities, Nashville Firemenís
Credit Union strives to be an active partner in our community. We recognize that
practicing good Corporate Citizenship supports the Credit Union Philosophy of
People Helping People; furthermore, it will help raise the overall level of social and
economic well being of those in our community, help to strengthen ties within the
community, and better position us to reach out and serve Ė as only credit unions
can Ė those people in greatest need of affordable financial services.
What the Credit Union is currently doing in/for the community:
- Police and Fire Explorers Club
What individual Board members are currently doing in/for the community:
- Burn center
- Family IT support
- Knightís of Columbus
- High school sports coaching
What staff and other committee volunteers are currently doing in/for the community:
- Special Olympics
- UT Alumni association
- Walk for Life
- Local community Food Banks
- Community coalition to assist on utility/water bills
- Metro Planning commission/traffic and parking
- Election Commission